Question 1

Do guests need to download an app?

Accepted Answer

No. The SMS link opens in any browser. They request their car, pay, and tip — no account, no download.

Question 2

What hardware does the stand need?

Accepted Answer

ValetOS in the browser for the board, tickets, and settings. Terminal on staff phones for the curb. Card payments can use Tap to Pay in Terminal. No separate readers to buy or charge.

Question 3

How is pricing structured?

Accepted Answer

Software is a flat monthly price. Card charges are 5% + $0.30 all-in — network fees for card processing are inside that number, not added after. Paid cash cars are 40¢ each on the same monthly invoice. See your country's prices on the pricing page.

Question 4

Can we keep cash guests?

Accepted Answer

Yes. Mark a ticket paid in cash and the board moves on. Cash, card, and comp all live in the same searchable history.

Question 5

How fast can we go live?

Accepted Answer

Most stands are checking in cars the same day — set rates, print a stand QR, install Terminal, and start. No installer, no hardware shipment.

Question 6

What if the internet drops mid-shift?

Accepted Answer

The board runs in the browser on each phone's own data connection — there's no on-site server or box to fail. If one phone loses signal, the rest of the crew keeps working, and you can always mark tickets paid in cash and reconcile later.

Question 7

Who do we call on a busy Saturday night?

Accepted Answer

Founding partners get a direct line to the team that builds the product — not an outsourced call center. Issues on a live stand jump the queue.

Question 8

Where do staff get LexoraOS Terminal?

Accepted Answer

Download it from the App Store or Play Store. Terminal is the stand app — included with ValetOS, not a separate hardware subscription.